MAINTENANCE

To ensure the efficient and high-quality operation of your laser equipment, it is important to maintain it in a timely manner. LASERMEISTER is the only Estonian company whose maintenance technicians specialize in the maintenance of 100% laser equipment. Our service technicians have the most common laser factory training in the industry and perform training, consulting, diagnostics, repairs, software upgrades, spare parts installation and routine maintenance. We are dedicated to knowing and improving the latest technologies.

In addition to the benches in our selection, we also maintain: Epilogue; Trotec; Panasonic; Gravograph; IPG; NiceThunder Laser; GCC Laser Pro; Synrad; Rofin; Coherent and several other popular manufacturers of machines. Contact us for bench maintenance connection!

6 MONTHS / 400H ROUTINE MAINTENANCE Laser machines less than 150W Includes outbound fare!	The recommended average maintenance interval for laser benches is 6 months. The regular maintenance package includes a trip to the site! As part of the 6-month maintenance, we generally carry out the following works: We clean the filters We change the oil on the sleds and oil the other necessary units We check the operation of the fans We measure the optical power of the laser We perform cleaning and calibration of mirrors and optics We check the water supply, inspect hoses and flow sensors We fill and inspect cooling systems We check the operation of the compressor, clean the air ducts We clean the bench of dirt generated during work We tighten the belts of stepper motors Tighten the axle bolts and check the connections We check the most weary electronic and mechanical components If necessary, we replace tired microswitches or other sensors We fill in the regular maintenance diary	300 € + km
MAINTENANCE WORK ON SITE Laser machines less than 0.5 kW	Low-power laser devices for cutting light materials and engraving machines. Maintenance work includes all work that is not included in the list of routine maintenance. This includes, for example, installation of new parts, diagnosis and resolution of faults/problems, etc.	€ 76 / h
MAINTENANCE WORK ON SITE Laser machines over 0.5 kW	High power industrial laser equipment. Maintenance work includes all work that is not included in the list of routine maintenance. This includes, for example, installation of new parts, diagnosis and resolution of faults/problems, etc.	€ 92 / h
TELECOMMUNICATIONS	Teleworking - Remote and telephone setup of machines and computers for instruction, diagnostics and technical consultations.	€ 50 / h
REMOTE WORK FOR LASER MASTER bench owners	Telephone support and all teleworking services are free of charge for all machines in the LASERMEISTER range.	FREE
EXCEPTIONAL CHALLENGE	If your device needs a particularly quick diagnosis or a solution to a problem, you have the opportunity to call our technician out of schedule at the first time convenient for you, also on the weekend. In this case, the extraordinary challenge fee is added to the normal challenge.	300€
TRAINING / CONSULTATION	Various training programs are available both online and on-site. Also consultancy and advice relating to everything relating to the manufacture of laser equipment.	ASK FOR AN OFFER!
Service Level Agreement (SLA) FOR INDUSTRIAL CUSTOMERS	The Lasermeister service level agreement guarantees response times to equipment breakdowns and provides the laser bench owner with the same level of service as for a bench covered by the Lasermeister warranty. The cost of the service level agreement includes the optimal amount of regular maintenance, corresponding to the load of the benches. In addition to preventive maintenance, the service level agreement regulates the confidentiality requirements between the customer and the service provider and ensures certainty in the provision of the service. The price of the SLA Agreement includes: Optimum number of regular services with out-of-town fees The obligation to respond to the incident according to the set level of severity Remote work via video bridge or remote control Technical support and consultation Access to Lasermeister study materials and instructions	ASK FOR AN OFFER!

*The price of emergency maintenance is supplemented by an outbound fee of 30€ and a dispatch fee of 0.70€/km

** VAT is added to the prices

Laser machine 1 year *	The 1-year warranty includes one 6-month maintenance that can be used at the appropriate time, but certainly during the warranty period. All maintenance is performed on the basis of the maintenance book.
Additional guarantee *	We offer all benches the opportunity to purchase an additional 1-year warranty, which includes two 6-month maintenance, which can be used at a suitable time, but definitely during the additional warranty period. All maintenance is performed on the basis of the maintenance book.

* The warranty does not extend to the laser tube or software.